3 reasons Best Buy is consumers’ top-ranked appliance retailer

There’s no better place to buy appliances than Best Buy — just ask our customers.

For the fifth straight year, we’ve received J.D. Power’s award for highest customer satisfaction among appliance retailers. We’re proud of the work our teams have done to create a great shopping experience, from researching and picking out products to having them delivered and installed. 

We ranked No. 1 in four of the key areas considered as part of J.D. Power’s 2021 Appliance Satisfaction Study. The results are based on 21,477 evaluations from customers who had purchased home appliances during the past 12 months.

Here’s a closer look at what makes Best Buy the best place to buy an appliance.

Product selection

Whether you’re remodeling, moving into a new home or simply upgrading your appliances, we carry a wide variety of kitchen and laundry appliances — from refrigerators and ranges to washers and dryers — from all the top brands. No matter what features or finishes you’re looking for, you can expect to find the perfect product for your space.

Plus, select Best Buy stores also have Pacific Kitchen & Home premium appliances, so you can shop from a selection of luxury brands like Sub-Zero, Viking and Wolf.

Employee expertise

Our experts know that choosing an appliance for your home is a major decision, and that’s why it’s important to take the time to find the tech that’s perfect for your home and lifestyle.

There’s a lot of innovation in the appliance category, and our experts receive extensive training so they can walk through everything that’s new. For example, we can show you how the latest smart fridges have a Wi-Fi displays that let you access apps and take down notes, and how the latest dishwashers have built-in sound reduction that allows for quieter washing cycles.

In-home services

With free in-home consultations, we can help show you how to upgrade our space with the latest home appliances and how the tech can all work together.

Our home experts can handle the design work, including styles and finishes, and they’ll even do all the tedious measuring. Those appointments are done in whatever way that’s easiest for you —over the phone, in an online chat or right in your own home.

Once you’ve picked your new appliances, we’ll deliver and install them for you. We’ll even haul away your old appliances and recycle them safely. And, if anything should ever go wrong, our Geek Squad Agents are available to help with any repairs. 

Click here for the latest in appliances on BestBuy.com.