Double Credit: J.D. Power Study Applauds BestBuy.com and PC Magazine Rates Geek Squad ‘Excellent’

Company News

April 23, 2014

Shane KitzmanStaff Writer

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If you’ve wondered about shopping Best Buy.com for appliances, a J.D. Power study confirms that you should.

Kevin Balon and Lissa Gatz accept the J.D. Power award Wednesday at Best Buy headquarters. (Photo credit: Alex Meyer)

That’s because BestBuy.com ranked first on the J.D. Power Appliance Shopper Website Evaluation Study. And on Wednesday, Best Buy graciously accepted the honor.

The study evaluated the usability of retailer websites and discovered that about “three in four shoppers are more likely to consider a specific brand or shop a specific retailer when they have an outstanding experience with the website.”

BestBuy.com came out atop a field of eight appliance retailer websites thanks to the ease of the website’s navigation, its appearance and speed.

Geek Squad Covert Agents Take Top Honors

Also in the limelight today are the Covert Agents of Geek Squad. Working behind the scenes in the popular Geek Squad remote support channel, the Covert Agent team has earned an “Excellent” rating from PCMagazine.

Geek Squad was the only online tech support service to capture top-shelf accolades from the publication.

Saying Geek Squad is “head and shoulders above the other help services I’ve tested,”check out the rest of the review by PCMag’s Michael Muchmore.